Customer Service Rep in Training

$33,000 - $35,000/Yr

HomeTeam Pest Defense - Port Saint Lucie, FL

Full-time - Entry Level

Port Saint Lucie, FL

Administrative and Support Services

About the position

The Customer Service Representative in Training at HomeTeam is responsible for delivering exceptional customer experiences and supporting the company's service operations. This entry-level position focuses on providing information, resolving customer inquiries, and ensuring customer satisfaction while working in a friendly and supportive environment.

Responsibilities

• Provide positive customer experiences that significantly affect the customer's likelihood to continue using and buying additional services from HomeTeam Pest Defense.
• Regularly communicate with internal and external customers of HomeTeam Pest Defense.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule services, and provide closure for customers.
• Resolve customer problems with invoices and billing questions.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Print, distribute, and review service tickets for technicians.

Requirements

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Benefits

• Competitive pay of $33K to $35K annually
• No weekends
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• Pet insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid time off and holiday pay
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• Opportunities for advancement within the company
• CSR Master Programs
• Friendly work environment
• Employee referral bonuses
• Opportunities for professional growth