Customer Service Rep - Manufacturing company! -

$37,500 - $37,500/Yr

Unclassified - Houston, TX

Full-time

Houston, TX

About the position

The Customer Service Representative plays a crucial role in providing exceptional customer service to both internal and external customers, as well as the sales force within a manufacturing company. This position involves processing orders, responding to inquiries, and ensuring smooth communication between customers and the company.

Responsibilities

• Perform data entry of orders received from customers and/or the sales force by phone, fax, or email into the company’s system.
• Process sales order transactions such as order confirmations, order changes, cancellations, credit memos, and delivery form tracking.
• Take in purchase orders from customers via phone and email.
• Respond to questions and requests from customers, the sales force, and internal departments.
• Responsible for the daily transmittal of orders internal and external.
• Receive and enter product complaints.
• Create spreadsheets and generate reports daily.
• Perform other administrative functions as required.

Requirements

• Experience in the Manufacturing or Distribution industry taking purchase orders from a company's customers.
• Excellent verbal and written communication skills.
• Attention to detail and follow through.
• Exceptional organizational and multi-tasking competence with the ability to perform effectively and accurately under stress.
• Superior problem resolution skills.
• Ability to work independently as well as part of a tightly knit team.
• Must be a flexible team member that works effectively with management, fellow team members, and personnel of all departments.
• Must be dedicated to providing superior, high-quality Customer Service to both customers and outside sales force.
• Must be motivated by a desire to improve both self and departmental functioning and quality through ongoing growth, development, and a commitment to excellence.

Benefits

• Salary up to $37,500