Customer Service Rep - Multi-Department Specialist

$37,440 - $41,600/Yr

AIG - Houston, TX

Full-time

Hybrid - Houston, TX

Insurance Carriers and Related Activities

About the position

The Resource Pool Specialist at AIG Travel Guard is a key member of a multi-functional team responsible for providing insurance and assistance services to travelers worldwide. This role involves selling and servicing insurance products, managing claims, and offering travel assistance, all while adapting to the dynamic needs of the service and assistance centers. The position requires flexibility and a strong customer service orientation to support various departments based on demand fluctuations.

Responsibilities

• Sell and service insurance products to clients.
• Set up and provide status updates on claims.
• Offer travel assistance to clients globally.
• Adapt to support various departments based on unexpected demand.
• Act as an in-house staffing agency for customer service roles.

Requirements

• 1+ years of experience in customer service or related field.
• Ability to solve complex problems within established protocols.
• Excellent verbal and written communication skills.
• Ability to manage and prioritize tasks effectively.
• Professionalism in responding to high-end clientele.
• International travel experience and geography knowledge is a plus.
• Flexibility to work various hours throughout the day and evening.
• High School Diploma or equivalent required.

Nice-to-haves

• Proven experience in customer support or the travel industry.
• Ability to think outside the box.
• Adaptability to change.

Benefits

• Affordable health, dental, and vision insurance plans.
• Generous Paid Time Off and Sixteen paid holidays.
• Paid Volunteer Time Off.
• 401k with employer match available upon hire.
• A fun, friendly work environment.
• Comprehensive benefits package focused on health, wellbeing, and financial security.