Customer Service Rep - Multi-Department Specialist

$37,440 - $41,600/Yr

AIG - Stevens Point, WI

Full-time - Entry Level

Stevens Point, WI

Insurance Carriers and Related Activities

About the position

The Resource Pool Department at AIG Travel Guard is a dynamic and multi-functional team composed of cross-trained employees who provide essential support to various service and assistance centers. This role is pivotal in ensuring that our clients receive top-notch service, whether it involves selling and servicing insurance products, managing claims, or offering travel assistance to clients globally. The Resource Pool Specialist is expected to be highly skilled and adaptable, ready to respond to fluctuating demands due to world events or short-term increases in volume. This position acts as an in-house staffing agency, requiring a comprehensive understanding of day-to-day customer service roles within the company. The ideal candidate will thrive in a fast-paced environment, demonstrating flexibility and a commitment to excellence in customer service.

Responsibilities

• Assist and support various service and assistance centers at Travel Guard.
• Sell and service insurance products to clients.
• Set up or provide status updates on claims for clients.
• Provide travel assistance to clients around the world.
• Adapt to changing demands and support departments based on unexpected volume increases.
• Act as an in-house staffing agency, understanding day-to-day customer service roles.

Requirements

• A record of providing outstanding customer service (1+ years preferred).
• Ability to solve complex problems within established protocols.
• Excellent verbal and written communication skills.
• Ability to effectively manage and prioritize tasks.
• Ability to respond to high-end clientele with professionalism.
• International travel experience and geography knowledge is helpful.
• Proven experience in customer support or the travel industry is a plus.
• Ability to adapt to change and work flexible hours.
• High School Diploma or equivalent required.

Nice-to-haves

• Experience in the travel industry.
• Knowledge of geography and international travel.
• Ability to think outside the box.

Benefits

• Affordable health, dental, and vision insurance plans.
• Generous Paid Time Off and nine paid holidays.
• Paid Volunteer Time Off.
• 401k with employer match available upon hire.
• Casual dress code and friendly work environment.