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Customer Service Rep - Multi-Department Specialist
AIG - Stevens Point, WI
posted 3 months ago
About the position
The Resource Pool Specialist at AIG Travel Guard is a key member of a multi-functional team responsible for providing insurance and assistance services to travelers worldwide. This role involves selling and servicing insurance products, managing claims, and offering travel assistance, all while adapting to the dynamic needs of the business. The position requires flexibility and a strong customer service orientation to support various departments during peak times or unexpected demand.
Responsibilities
- Sell and service insurance products to clients.
- Set up and provide status updates on claims.
- Offer travel assistance to clients globally.
- Adapt to changing demands and support various departments as needed.
- Provide outstanding customer service and manage client inquiries effectively.
Requirements
- 1+ years of experience in customer service or related field.
- Ability to solve complex problems within established protocols.
- Excellent verbal and written communication skills.
- Strong task management and prioritization abilities.
- Professional demeanor when interacting with high-end clientele.
- International travel experience and knowledge of geography is beneficial.
- Flexibility to work various hours, including nights and weekends.
- High School Diploma or equivalent required.
Nice-to-haves
- Proven experience in the travel industry.
- Ability to think outside the box and adapt to change.
Benefits
- Affordable health, dental, and vision insurance plans.
- Generous Paid Time Off and nine paid holidays.
- Paid Volunteer Time Off.
- 401k with employer match available upon hire.
- Casual dress code and friendly work environment.
