Customer Service Rep (Rewards Programs)

$29,120 - $29,120/Yr

Five Star Call Centers - Sheboygan, WI

Full-time - Entry Level

Remote - Sheboygan, WI

Administrative and Support Services

About the position

The Customer Service Representative for Rewards Programs will support members by assisting with inquiries related to redeeming rewards, such as gift cards and products. This role promotes healthy behaviors through a rewards program and is a work-from-home position available to residents in specific states.

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Requirements

• Previous 1 year customer service or customer support experience required
• Previous 1 year call center or office background experience required
• Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
• Previous remote work from home experience preferred
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and enthusiastic verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Benefits

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & weekends)
• Paid Training - typically 2 weeks from 8:00am-5:00pm (CST)
• Full-time Benefit eligible after 60 days