Butler America - East Syracuse, NY
posted 2 months ago
The Warranty Admin Clerk position is a vital role within our HVAC Warranty Team located in Syracuse, New York. This position is designed to support both pre-delivery and after-sale customer service, ensuring that our distributor network and homeowners receive the necessary warranty information and assistance. The successful candidate will be responsible for a variety of tasks that include product ordering, checking availability, and managing delivery processes. The role requires effective communication with our Distributor Network to relay warranty coverage updates and to assist homeowners with their warranty inquiries. In addition to these responsibilities, the Warranty Admin Clerk will ensure that product model and serial numbers are accurately entered into our systems. This position also involves processing escalated warranty claim exceptions and maintaining communication with Distributor Warranty Administrators through email and telephone. The role is primarily administrative, providing support to senior warranty administration staff and management as needed. Training will be provided for candidates who possess the required skills and experience, and there is potential for hybrid work arrangements after several months of successful performance in the role.