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Customer Service Rep
Cutting Edge Irrigation & Lawns - Lindale, TX
posted 2 months ago
About the position
The Customer Service Representative (CSR) role at Cutting Edge Irrigation & Lawns, LLC involves providing exceptional support to clients in Lindale, TX. The position focuses on addressing customer needs through various communication channels, ensuring satisfaction, and contributing to the company's mission of delivering high-quality lawn care services. The CSR will engage in problem-solving, maintain accurate records, and coordinate with field technicians to enhance service delivery.
Responsibilities
- Listen to clients' needs and provide excellent support over the phone, through email, and in person.
- Answer questions and schedule job appointments for clients.
- Maintain accurate records of all interactions with clients.
- Address client issues promptly and ensure they feel heard.
- Coordinate with field technicians and other teams to ensure timely and accurate service.
Requirements
- Experience in customer service or a related field, ideally within the home services industry.
- Excellent verbal and written communication skills with a friendly and professional demeanor.
- Strong problem-solving and conflict-resolution skills.
- Proficiency in customer relationship management (CRM) software or similar tools.
- Ability to multitask, prioritize tasks efficiently, and work effectively in a fast-paced environment.
Benefits
- Life insurance
- Opportunities for advancement
- Comprehensive training and ongoing support
- Performance-based incentives
- Positive and collaborative work environment
