customer service rep

$31,200 - $32,240/Yr

Randstad - Largo, FL

Full-time - Entry Level

Largo, FL

Administrative and Support Services

About the position

The Customer Service Representative position at Randstad in Largo, FL, is designed for individuals with experience in customer service or call center environments, particularly those knowledgeable in home improvement or household appliances. This role involves ensuring outstanding service delivery while working in a fast-paced environment with a professional team.

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Requirements

• At least 2 years of customer service or call center experience
• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint

Nice-to-haves

• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

Benefits

• Health insurance
• Incentive and recognition program
• 401K contribution