Customer Service Rep

$43,680 - $43,680/Yr

Wire3 - Daytona Beach, FL

Full-time - Entry Level

Daytona Beach, FL

About the position

The Customer Service Representative at Wire3 plays a crucial role in delivering exceptional customer care and support for our high-speed internet services. This position involves addressing customer inquiries, resolving service issues, and providing information about our offerings, all while maintaining a positive and professional demeanor. As a part of a fast-growing team, the representative will contribute to enhancing customer satisfaction and supporting the company's mission to provide reliable internet services in Florida.

Responsibilities

• Answering customer phone calls, chats, and texts regarding issues with their service or accounts, or general questions about their service.
• Creating and managing tickets to assist customers through our ticketing system.
• Managing and answering requests and questions from other departments regarding customer service.
• Assisting future customers with navigating our order system and providing them information about our service and our company.
• Answering phone calls, chats, and texts from non-customers regarding complaints, concerns, or issues with Wire 3 construction and installations.

Requirements

• At least two years of technology focused customer service experience.
• Must understand Wi-Fi RF and signal propagation.
• Must understand IP networking fundamentals like DHCP, NAT, and ARP.
• The ability to multitask and effectively assist multiple customers professionally and in a timely manner.
• Experience in some form of customer service/help desk software is a plus.
• Proficient in using a computer (PC and Mac) to complete tasks and assist customers in doing the same.
• Excellent verbal and written communication skills.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Nice-to-haves

• Experience in some form of customer service/help desk software is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance