Customer Service Rep

$35,360 - $35,360/Yr

Gfl Environmental - Elmwood, IL

Full-time

Elmwood, IL

Waste Management and Remediation Services

About the position

The Customer Service Representative at GFL Environmental is responsible for promoting and selling solid waste services to businesses and industrial establishments. This role involves handling customer inquiries, providing excellent service, and supporting outside sales representatives with various tasks. The position requires effective communication, problem-solving skills, and the ability to manage customer accounts efficiently.

Responsibilities

• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve customer questions and concerns within established guidelines.
• Monitor, resolve, document, and report all customer complaints and operational issues.
• Track customer information and concerns and enter data into the database.
• Research and complete customer refunds and submit for approval before payment.
• Maintain new account files and ensure all missed stops and special pickups are completed daily.
• Generate call-in work orders for drivers and manage customer inquiries received via email.
• Process customer payments and enter new subscription residential accounts into the system.

Requirements

• High School Diploma or GED.
• One (1) to Two (2) years customer service call center experience.
• Ability to implement solutions to general and specific customer concerns.
• Ability to work in a fast-paced environment and meet time deadlines.
• Good organizational skills and record-keeping skills.
• Effective verbal and written communication skills.
• Proficient in Microsoft Outlook, Microsoft Word, and Excel.
• Good problem-solving ability and excellent data entry skills.

Benefits

• 401(k) matching
• Employee assistance program
• Health insurance
• Health savings account
• Paid holidays
• Paid time off