This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Southwest Freightlines - El Paso, TX
posted 2 months ago
Full-time - Mid Level
El Paso, TX
Water Transportation
About the position
The Customer Service Representative position at Southwest Freightlines involves providing exceptional customer service and data entry support in a fast-paced environment. The role requires critical thinking and proficiency in computer skills, particularly in Microsoft Office applications. Bilingual proficiency in English and Spanish is essential for effective communication with customers and team members.
Responsibilities
- Provide front line customer service phone and email support.
- Work as a team with other dispatchers to get all loads covered.
- Enter, update, and track loads.
- Ensure all drivers have their return loads.
- Collaborate with managers, driver managers, and other departments to ensure operational efficiency.
- Resolve any issues that arise for drivers and/or brokers.
- Report any delays or issues that may arise with drivers and/or brokers.
Requirements
- Proficient computer skills.
- Customer service experience.
- Knowledge of Microsoft Word, Excel, and Office applications.
- Bilingual in English and Spanish.
