Customer Service Rep

$27,040 - $29,120/Yr

Destination Pet - Lewisville, TX

Part-time - Entry Level

Lewisville, TX

Personal and Laundry Services

About the position

The Customer Service Representative at Destination Pet plays a crucial role in providing exceptional service to pet families. This part-time position involves selling services and products, managing customer interactions, and ensuring a welcoming environment for both clients and their pets. The representative will support the company's mission and values while contributing to a positive experience for all visitors.

Responsibilities

• Supports Mission, Vision and Values of Destination Pet.
• Sells the services and products of the facility to prospective customers.
• Tours prospective clients and visitors through the facility.
• Answers the telephone, receives and provides appropriate information according to established procedures.
• Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
• Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
• Explains company and facility policies to customers in a positive manner.
• Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
• Escorts pet guests to/from their enclosure and provides water as needed.
• Operates the Point-of-Sale system.
• Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
• Completes all required training and attends training sessions as needed/assigned.
• Treats customers, guests, visitors and co-workers in a professional, courteous manner.
• Assists other associates as needed.

Requirements

• High School Graduate or Equivalent.
• Minimum of 1-year experience in a customer service role or retail sales experience.
• Ability to resolve problems quickly and professionally.
• Strong communication and interpersonal skills.
• Excellent telephone skills.
• Ability to utilize a multi-line phone system and work on a computer system.
• Displays a professional manner at all times.

Nice-to-haves

• Customer Service experience a plus.