Customer Service Rep

Clean Harbors • Sanford, NC

403d

About The Position

The Customer Service Representative at Noble Oil Services is responsible for providing exceptional customer service and support to both internal and external customers. This role involves answering incoming calls, assisting with service requests, and resolving customer concerns effectively. The position emphasizes health and safety as a top priority and offers opportunities for growth and development within the company.

Requirements

• High School Diploma or Equivalent required, associate's degree preferred.
• One year customer service experience.
• Good organizational skills.
• Strong attention to detail.
• Excellent data entry skills.
• Capable of handling stressful and negative interactions with customers in a professional manner.
• Proficient at working in a team environment.

Responsibilities

• Ensures Health and Safety is the number one goal by following policies and processes.
• Assist incoming callers with service requests.
• Work to resolve customer concerns and issues.
• Proactively retain customers through effective resolution of concerns or issues.
• Within general guidelines, resolve issues to customer's satisfaction.
• Develop an understanding of each departmental service offered within Noble Oil Services, Inc.
• Utilize knowledge of departmental services to accurately assign work orders and provide resolution.
• Discuss and edit orders received from routing team and outside sales representatives.
• Work closely with departmental managers and routers for schedule modifications.
• Sell Noble Oil Services, Inc.'s products and/or services by interacting with established customers and developing new prospects.
• Provide administrative support as needed for department projects.
• Perform other duties as assigned by the supervisor.

Benefits

• Comprehensive health benefits coverage after 30 days of full-time employment.
• Group 401K/RRSP with company matching component.
• Opportunities for growth and development for all stages of your career.
• Generous paid time off.
• Company paid training.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED