Customer Service Rep

$47,840 - $47,840/Yr

ResourceMFG - Lynwood, CA

Full-time

Lynwood, CA

5,001-10,000 employees

Administrative and Support Services

About the position

The Customer Service Representative position at ResourceMFG in Lynwood, CA, focuses on providing exceptional customer service within the Aerospace industry. The role involves coordinating with various departments to ensure timely order fulfillment and maintaining effective communication between customers and internal teams.

Responsibilities

• Review the MRP system with CS counterpart to ensure customer order due dates are in line with required delivery dates.
• Assist PM with New Product Introduction in coordination with Quality and Operations.
• Collaborate with PM on creating daily report of customer orders currently in-house to review scheduled expected completion dates against current order status to ensure orders are completed on time.
• Coordinate with CS counterpart to provide continuous status of their orders within the allotted 4-hour time frame.
• Relay communications between quality and operations departments to support our customers' expectations.
• Assist CS counterpart to coordinate truck routes (i.e. pick-up dates) and order completion dates to prevent delays.
• Assist CS counterpart and work with receiving planning, scheduling, and contract review personnel to review each incoming order for defined customers and programs.

Requirements

• High School Graduate or General Education Degree (GED)
• 2-3 years of experience in Aerospace or Manufacturing
• Proficient in Microsoft Office and Excel

Benefits

• Dental Insurance
• Vacation & Paid Time Off
• Sick Days