About the position
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role is crucial in ensuring that our customers have a positive experience with our products and services. The Customer Service Representative will handle various customer inquiries and will be the first point of contact for our clients, making it essential to possess strong communication skills and a customer-oriented mindset. In this position, you will be expected to handle incoming customer inquiries via phone, email, and chat. You will assist customers with product information, pricing, and order processing, ensuring that they receive accurate and timely information. Resolving customer complaints in a professional and efficient manner is a key responsibility, as is performing data entry tasks accurately and efficiently. You will also conduct outbound calls to follow up with customers on their inquiries or orders, ensuring that all customer needs are met. Additionally, you will process cash transactions and maintain accurate records of all transactions. Utilizing computerized systems to track, gather information, and troubleshoot issues will be part of your daily tasks. This role requires a proactive approach to customer service and the ability to work in a fast-paced environment while maintaining a high level of professionalism.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Assist customers with product information, pricing, and order processing
- Resolve customer complaints in a professional and efficient manner
- Perform data entry tasks accurately and efficiently
- Conduct outbound calls to follow up with customers on their inquiries or orders
- Process cash transactions and maintain accurate records
- Utilize computerized systems to track, gather information, and troubleshoot issues
Requirements
- Proven experience in customer service, client services, or sales
- Proficient in data entry and computerized systems
- Excellent communication skills with a strong focus on customer service
- Bilingual proficiency is a plus
- Familiarity with outbound calling procedures
- Ability to handle cash transactions with accuracy
- Strong phone etiquette and interpersonal skills
