Customer Service Rep

Heritage Health - Coeur d'Alene, ID

Full-time - Entry Level

Coeur d'Alene, ID

Personal and Laundry Services

About the position

The Customer Service Representative at Heritage Health plays a crucial role in providing quality customer service to patients during the check-in and check-out processes. This position involves close collaboration with medical assistants and providers to ensure timely processing of patient visits, while implementing the organization's policies and protocols. The representative is integral to the Patient Centered Medical Home model of care, contributing to a supportive and community-focused healthcare environment.

Responsibilities

• Checks in patients and updates demographics at each visit including insurances if applicable.
• Backs up Call Center on multi-line phone system for clinic, takes accurate messages, and delivers promptly to Providers.
• Schedules appointments as needed for new and established patients using electronic practice management system.
• Makes reminder calls for all scheduled patients.
• Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
• Collects co-pays for self-pay and third-party payers from each patient at each visit.
• Checks out Patients if needed.
• Creates and organizes charts.
• Keeps track of No Shows and follows No Show protocol.
• Assists Medical Records and Clinic Coordinator if needed.
• Performs general office duties such as copying, faxing, scanning and handling mail.

Requirements

• Minimum of two years of office experience; medical preferred.
• Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check if position is for Family Support Services.
• General office duties, proper phone etiquette, problem solving and organizational skills, insurance knowledge and customer service skills.

Nice-to-haves

• Ability to solve complex practical problems.
• Positive interpersonal, communication & persuasion skills over the phone, computer & in person.
• Ability to work effectively under pressure to meet deadlines.

Benefits

• Competitive employee benefits
• Supportive team environment
• Opportunities for professional development