Customer Service Rep

$37,440 - $43,680/Yr

Unclassified - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

About the position

The Customer Service Representative role is a full-time, contract position focused on providing exceptional service to clients while managing shipping and receiving information. The position requires effective communication and collaboration with various teams to ensure customer satisfaction and operational efficiency.

Responsibilities

• Accurate and timely data entry of shipping and receiving information.
• Effectively manage and route shipments.
• Handle incoming phone calls from clients and drivers, providing information and resolving inquiries or issues.
• Perform general office duties.
• Collaborate with warehouse and logistics teams to optimize operations and customer satisfaction.

Requirements

• Experience in data entry.
• Strong communication skills in English.

Benefits

• Competitive hourly pay of $18 - $21.
• Full-time hours with a consistent schedule.