Customer Service Rep

$33,280 - $47,840/Yr

Lincare - Modesto, CA

Full-time - Entry Level

Modesto, CA

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Customer Service Representative role at Lincare Inc. involves working directly with medical professionals and chronic patients to facilitate patient care. The position emphasizes providing outcome-based solutions, advocating for patients, and ensuring effective communication between various departments to enhance patient services.

Responsibilities

• Provide outcome-based solutions for physician referral sources and existing patient population.
• Submit new orders and monitor their completion, working closely with clinical, sales, and service departments.
• Prepare and analyze billing and setup paperwork for patient services.
• Work closely with existing patients to troubleshoot issues and identify solutions.
• Recommend potential products or services to management by collecting patient information and analyzing customer needs.
• Actively participate in the training of new customer service and sales personnel.

Requirements

• High school diploma or GED preferred.
• Proven work experience required.
• Ability to learn and apply market and product information, as well as patient billing and insurance requirements.
• Multitasking capabilities.
• Computer and technological literacy.
• Positive and professional personal image.