Customer Service Rep

$35,360 - $35,360/Yr

Environmental Systems Products - Arvada, CO

Full-time - Entry Level

Arvada, CO

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative (CSR) role is essential for supporting Station Management and ensuring smooth back-office operations. This full-time position focuses on emissions testing and health & wellness, requiring adherence to scheduled days and hours due to contractual obligations. The CSR will handle administrative tasks, assist customers, and maintain the cleanliness and organization of the station.

Responsibilities

• Resolve administrative challenges by researching options and utilizing resources independently.
• Provide information regarding emissions testing to customers and state partners by answering questions and requests both in person and via phone.
• Receive and direct visitors, including applicants for employment, vendors, state partners, and customers.
• Complete Vehicle Identification Number (VIN) verifications for customers needing the service.
• Maintain a clean and appropriately stocked station; manage supply inventory by checking stock to determine inventory levels, anticipating needed supplies, placing orders for supplies, and verifying receipt of supplies.
• Maintain cleanliness of all customer areas including front office spaces, customer restrooms, and customer booths.
• Assist Station Management with operational requirements, including operational reporting, sending documents to appropriate departments, acting as the liaison between the station and Headquarters, and expediting work as directed.
• Facilitate check-in and check-out of all cashiers, including accounting for all money collected on a daily basis.
• Collect and distribute vehicle damage claim paperwork and acquire video recordings as needed.
• Utilize various tools to assist in completing daily tasks including email, phone, PC, company forms, electronic databases, online ordering systems, etc.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Valid driver's license.
• Customer service background is preferred but not required.
• Excellent organization skills with keen attention to detail.
• Ability to communicate politely with the general public.
• Proficient with email communication.
• Reliable transportation.
• Frequent standing/walking.

Nice-to-haves

• Experience in organizational skills.
• Professional writing skills.
• Microsoft Office skills.
• Managing processes.
• Problem-solving skills.
• Inventory control experience.
• Verbal communication in English.
• Time management skills.

Benefits

• Full-time position with a starting wage of $17.00 per hour.