Customer Service Rep

$46,800 - $53,040/Yr

ProLogistix - Los Angeles, CA

Full-time

Los Angeles, CA

Administrative and Support Services

About the position

The Customer Service Representative role involves processing customer orders, managing inventory transactions, and maintaining communication with customers to ensure satisfaction. The position requires multitasking in a fast-paced environment and utilizing software tools like SAP to manage orders and documentation effectively.

Responsibilities

• Process and input all customer orders.
• Run stock reports to verify product availability.
• Generate all related documentation and information necessary to pick and ship customer orders.
• File all documentation in proper location.
• Post inventory transactions.
• Check all orders for special requests, including requests to expedite.
• Trace orders as required and communicate status to the customer.
• Complete invoicing in a timely and accurate manner.
• Maintain accurate and comprehensive procedure documentation.
• Maintain damage records and back-order logs.
• Answer phone calls and operate various types of office equipment, including computing equipment.
• Maintain excellent working relationship with all customer contacts by responding to all inquiries and complaints concerning work orders, invoices, shipments, and inventory counts in a timely and courteous manner.
• Report customer feedback to management, including signs of customer dissatisfaction.
• Complete all training requirements in a timely manner, to include vertical alliance training.

Requirements

• Able to multitask and work in fast paced environment.
• Excel and Email skills are a must.
• Dispatch/logistics experience.
• Knowledge using SAP.