Customer Service Rep

$42,432 - $42,432/Yr

CornerStone Staffing - Cary, NC

Full-time - Entry Level

Cary, NC

Administrative and Support Services

About the position

The Customer Support Representative plays a crucial role in Pharmacy Operations, responsible for managing inbound and outbound pharmacy calls, scheduling medication deliveries, and directing calls to the appropriate personnel. This position is essential for providing exceptional customer service to patients, clinicians, and clients, particularly in a high-volume call environment.

Responsibilities

• Serve as the primary resource for inbound calls to minimize workflow interruptions related to non-clinical inquiries, such as prescription status or financial information.
• Handle both inbound and outbound calls to schedule medication deliveries and payments, ensuring accurate information is recorded for timely distribution.
• Respond to customer inquiries directly or route calls to the appropriate staff to ensure prompt resolution and customer satisfaction.
• Maintain clear and concise progress notes for other team members to quickly assess referral statuses.
• Utilize management information systems to address customer needs, including refill requests, prescription status, insurance verification, and invoice requests.
• Assist patients with questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when necessary.
• Identify and report adverse events (AEs) and product complaints (PCs) to ensure patient safety.
• Perform other assigned duties, which may vary based on team or program requirements.

Requirements

• High School Diploma or GED required; Associate degree preferred.
• 1+ year of experience in Benefits Verification, Benefits Investigation, Claims, or Copays.
• Experience with management information systems to effectively meet customer needs.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong attention to detail.
• Flexibility with scheduling.
• Must be willing to complete a typing and customer service assessment.

Benefits

• Pay: $20.40 per hour
• Flexible scheduling for overtime and weekends