Customer Service Rep

$37,440 - $43,680/Yr

Trinity Glass International - Palmetto, FL

Full-time - Entry Level

Palmetto, FL

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Representative at Trinity Glass International is responsible for providing exceptional customer service to clients, particularly Lowe's and Signamark consumers. This role involves handling a high volume of phone calls, resolving customer inquiries, and acting as a liaison between customers and various departments within the company. The position emphasizes professionalism, teamwork, and effective communication, contributing to the overall success of the organization.

Responsibilities

• Answer 40+ phone calls per day.
• Resolve customer requests, questions, and complaints, requiring analysis of situations.
• Serve as a liaison between the customer and various departments.
• Operate office equipment including ACD phone system and computers.
• Provide pricing, product availability, and delivery/tracking information.
• Process orders and problem-solve customer issues.
• Audit purchase orders to ensure completeness and readiness for processing.
• Maintain records by documenting orders and logging phone calls.
• Cross over work with Inventory, Shipping, Receiving, and Production departments.

Requirements

• High school diploma or GED required.
• Experience in customer service is essential.
• Strong organizational skills and computer skills are necessary.
• Ability to handle phone etiquette and order entry.

Nice-to-haves

• Knowledge of exterior doors and construction is preferred but not required.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching