customer service rep

$31,200 - $31,200/Yr

Randstad - Columbia, TN

Full-time - Entry Level

Columbia, TN

Administrative and Support Services

About the position

This position is for a Customer Service Representative at a well-known insurance company in Columbia, Tennessee. The role focuses on assisting agents and their staff with inquiries related to life insurance products, policy servicing, and billing information. The ideal candidate will be someone who enjoys helping others and is looking to start a career in the insurance industry, with opportunities to learn customer service techniques and gain knowledge about life insurance products.

Responsibilities

• Assist agents and their staff with questions regarding life insurance products, policy-servicing systems, and billing information
• Provide assistance to customers through inbound/outbound calls
• Keep policies current by collecting and processing premium payments
• Update policy information by processing basic requests such as name, address, and beneficiary changes
• Learn customer service techniques, phone and email etiquette, and life insurance products

Requirements

• 1 year of customer service experience
• Basic software skills
• Basic computer skills

Nice-to-haves

• 1 year of telephone etiquette experience
• 1 year of active listening experience
• 1 year of customer support experience
• 1 year of data entry experience
• 1 year of typing skills

Benefits

• Health insurance
• 401K contribution
• Incentive and recognition program