Customer Service Representative (04-05)

La Clinica De Familia - Anthony, NM

Full-time - Entry Level

Anthony, NM

Ambulatory Health Care Services

About the position

The position is primarily responsible for the maintenance of medical records and patient information, ensuring confidentiality and compliance with La Clinica de Familia (LCDF) policies. The role also involves assisting with front office functions, particularly in providing effective customer service to patients at the assigned clinic.

Responsibilities

• Maintain medical records and patient information while ensuring confidentiality.
• Assist with front office functions and provide effective customer service to patients.
• Communicate effectively with various staff members and patients.
• Exercise excellent judgment and maintain a high level of confidentiality.
• Work well under pressure and with minimal supervision.

Requirements

• High school graduate or equivalent and/or completion of a medical terminology course.
• One-year experience in a records department preferred.
• Ability to work in a high-stress environment.

Nice-to-haves

• Bilingual in English/Spanish (required).
• Excellent phone etiquette.
• Strong organization and analytical abilities.
• Basic office skills including the use of Windows-based software, copier, and fax machine.

Benefits

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplement Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement