Customer Service Representative - 098

About the position

The Customer Service Representative (CSR) at Copart is responsible for delivering exceptional customer service to both internal and external customers. This role involves providing administrative support while managing multiple tasks in a fast-paced environment. The CSR serves as the face of the company, engaging with a diverse range of customers, from the general public to high-level managers, ensuring a unique and positive customer service experience.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Receive and process payments.
• Update lot (vehicle) notes in the system.
• Answer multi-line telephone in a professional manner.
• Engage in face-to-face customer interactions.
• Use company resources to gather information and offer solutions to meet customer needs.
• Contact clients to obtain vehicle pick-up information.
• File documents according to criteria.
• Process incoming and outgoing mail per criteria.
• Read and interpret various reports and documents.
• Ensure proper completion of sale documents.
• Perform other duties as assigned.

Requirements

• One year of office support experience in a customer service role preferred.
• High School diploma or GED.
• Excellent customer service skills and attitude.
• Excellent written and verbal communication skills.
• Proficient with office equipment.
• Attention to detail.
• Problem-solving skills.
• Computer proficiency, particularly with MS Suite.
• Typing speed of 45 WPM.
• Professional appearance.
• Ability to multi-task in a fast-paced environment.

Nice-to-haves

• Bilingual skills are a plus.