CUSTOMER SERVICE REPRESENTATIVE 1 & 3 - Tucson

State of Arizona • Tucson, AZ

340d • $16 - $18

About The Position

This is a customer service position working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. This position is also responsible for the timeliness and accuracy of work products, security, and validation of documents, and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures.

Requirements

• Must have and maintain a valid Arizona driver's license.
• Knowledge of or the ability to learn ADOT MVD rules, regulations, processes, and procedures.
• Knowledge of or the ability to execute customer service principles and best practices.
• Skill in communication both verbal and written with a customer-centric focus.
• Skill in typing or keyboarding at a rate capable of keeping pace with expected productivity for CSR.
• Ability to adapt and embrace a changing environment, processes, and procedures.
• Ability to stand or sit for long periods and work outside when necessary.
• Ability to excel in an office environment including operating a PC, proprietary MVD software, and other office equipment.

Nice To Haves

• CSR 1 - Ideal candidates will have some experience in customer service, cash handling, and data entry.
• CSR 3 - 1-year previous MVD experience in T/R and DL with successful completion of training and adherence to performance standards.

Responsibilities

• Learn to process credentials and title work which includes examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
• Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review are required.
• Learn to administer testing including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation. Capture customers' photos, signatures, and application information for credential eligibility/issuance.
• Learn to determine, collect, and evaluate fees, and use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
• Learn and participate in process improvement activities, including the use and application of the Arizona Management System. Identify potential gaps in processes recommending solutions to gain efficiencies, reduce cost, and increase customer service.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support