Customer Service Representative 1 - Tennessee

$36,000 - $38,000/Yr

PLIC Primerica Life Insurance Company - Nashville, TN

Full-time - Entry Level

Nashville, TN

1,001-5,000 employees

About the position

The Customer Service Representative 1 at Primerica is responsible for responding to agents' inquiries regarding state insurance licenses and assisting with questions related to pre-licensing certificates, insurance license, and contract status. This onsite position is located in Brentwood, TN, and plays a crucial role in ensuring agents receive accurate and timely information to support their licensing needs.

Responsibilities

• Respond to agents' written and telephone inquiries regarding state insurance licenses.
• Assist with questions regarding pre-licensing certificates, insurance license, and contract status.
• Identify concerns and ask appropriate questions to gather necessary information.
• Document all research findings thoroughly during calls.
• Perform corrections identified during calls and forward them to the appropriate party for further processing or approval.
• Provide complete and accurate information using department manuals and training sessions as sources.
• Recognize priority situations and notify appropriate parties when necessary.

Requirements

• Minimum 1 year Call Center experience required.
• Minimum High School Diploma or GED required.
• Previous insurance or financial services experience is a plus.
• Excellent PC skills required.
• Intermediate skills in Microsoft Word.
• Excellent verbal and written communication skills.
• Ability to communicate professionally with irate customers.
• Detail-oriented.

Nice-to-haves

• Bi-lingual (English/Spanish) is preferred.

Benefits

• Day one health, dental, and vision insurance.
• 401(k) Plan with competitive employer match.
• Vacation, sick, holiday and volunteer time off.
• Life and disability insurance.
• Flexible Spending Account & Health Savings Account.
• Professional development opportunities.
• Tuition reimbursement.
• Company-sponsored social and philanthropy events.