Customer Service Representative - $14.00/hr

$29,120 - $29,120/Yr

1005 Solera Holdings LLC - Jacksonville, FL

Full-time - Entry Level

Jacksonville, FL

5,001-10,000 employees

About the position

The Outbound Customer Service Representative (CSR) role at Solera involves making outbound calls to customers on behalf of car dealerships, enhancing customer experiences, and driving business for clients. The position focuses on scheduling service appointments, managing customer inquiries, and ensuring effective communication without any selling involved.

Responsibilities

• Make outbound calls to customers on behalf of their dealerships, no cold calling.
• Make outbound calls on behalf of clients to other businesses to inform them of services offered.
• Effectively communicate the reason for calls and promotional incentives to customers.
• Aid customers in utilizing their inclusive vehicle maintenance plans.
• Schedule service appointments for customers using the dealerships' booking system.
• Remind customers of missed appointments and reschedule as necessary.
• Communicate effectively with customers while booking/rescheduling to manage expectations.
• Handle customer questions regarding their vehicle or dealership.
• Record customer feedback professionally and accurately.
• Conduct calls efficiently and professionally at all times.

Requirements

• 6 months or more of call center experience.
• Ability to speak clearly and use professional telephone etiquette.
• Type accurately and efficiently.
• Use active listening skills.
• Acknowledge and respond quickly during customer conversations.
• Solicit valuable customer feedback.
• Manage difficult customer situations appropriately.
• Multi-task between scheduling programs, call surveys, and customer conversations.

Benefits

• Great pay with benefits
• Flexible schedules, perfect for students
• Fixed schedules, no surprises of reduced hours
• Global company with room for advancement