Customer Service Representative - $17 /hr

$35,360 - $35,360/Yr

Alorica - Vail, AZ

Full-time - Entry Level

Vail, AZ

Administrative and Support Services

About the position

The Customer Service Representative at Alorica serves as the first point of contact for customers, addressing their concerns and providing support in a fast-paced and professional environment. This role involves assisting customers with product or service issues, documenting interactions, and maintaining customer records.

Responsibilities

• Assist customers with product or service issues
• Document call information for audits and reports
• Maintain and update customer records as needed
• Upsell services to existing customers

Requirements

• High school diploma or GED
• Strong computer navigation skills and familiarity with Microsoft Office (Word, Excel)
• Excellent communication, listening, and comprehension skills
• Customer service experience is a plus

Benefits

• Competitive pay with health, dental, and vision coverage
• PTO, paid holidays, and optional daily or weekly pay
• 401K retirement plan
• Leadership development programs
• Paid training
• Tuition reimbursement
• Employee discounts on groceries, travel, and more