Customer Service Representative 1

$43,680 - $47,840/Yr

Rj Schinner Co.

Full-time - Entry Level

501-1,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service Representative I at RJ Schinner Co. is responsible for ensuring customer satisfaction by addressing product and delivery inquiries, processing orders, and resolving delivery issues. This full-time position requires strong communication skills and a focus on customer satisfaction, contributing to the company's reputation as a leading wholesale redistributor.

Responsibilities

• Ensure customer satisfaction by answering product and delivery questions.
• Process orders and prepare correspondence.
• Track customer orders and resolve delivery issues.
• Build sustainable relationships of trust through open communication.
• Meet call handling and order entry quotas.
• Handle complaints and provide appropriate solutions and alternatives.
• Keep records and track pricing for customers.
• Review Deduction Lists, Credit Report, and Pricing Over-Ride Report.
• Communicate with Warehouse Managers regarding order issues.
• Work closely with other Customer Service Representatives to foster teamwork.
• Expedite reports on back orders and open orders.
• Track status of products and stock requests with the Purchasing team.

Requirements

• 1-3 years of effective customer support experience.
• Strong phone skills.
• Dynamic active listening skills.
• Impassioned customer satisfaction focus.
• Solid ability to effectively adapt and respond to different situations.
• Proven ability to prioritize and manage time efficiently.

Nice-to-haves

• Customer support experience in a wholesale redistribution environment.
• Familiarity with Eclipse (AS400)/Solar (Window based) system.

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Opportunities for advancement
• Paid holidays
• Paid time off
• Vision insurance