Customer Service Representative - $55-60k/yr.

$55,000 - $60,000/Yr

Ultimate Staffing - Champlin, MN

Full-time - Entry Level

Champlin, MN

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative role at Ultimate Staffing Services involves providing exceptional support to customers while collaborating with the outside sales team. The position requires strong communication skills and the ability to manage multiple priorities effectively. The representative will serve as the primary contact for customers, addressing inquiries, processing orders, and maintaining professional relationships.

Responsibilities

• Collaborate with the outside sales team to meet customer service expectations.
• Provide timely and accurate information on pricing, inventory, and delivery schedules.
• Address customer inquiries, prepare quotes, and initiate purchase orders.
• Serve as the primary contact for customers and prospects, requiring strong communication skills.
• Learn company product lines to recommend solutions to customers via phone or email.
• Process orders, changes, and returns per department procedures.
• Build and maintain professional customer relationships.
• Calculate pricing, shipping costs, and margins.
• Resolve routine customer complaints and issues.

Requirements

• College education preferred with 3+ years of B2B customer service experience, or equivalent combination.
• Strong communication skills (verbal and written).
• Team player with the ability to manage multiple priorities.
• Self-motivated and able to take initiative on projects.
• Proficient in Microsoft Office; ERP software experience is a plus.