Customer Service Representative - 77471

About the position

The Customer Service Representative position at Connexus Resource Group Inc. involves providing exceptional support to customers through various communication channels. The role focuses on addressing customer inquiries, resolving issues, and maintaining a positive rapport with clients. This position is essential for ensuring customer satisfaction and requires effective communication and problem-solving skills.

Responsibilities

• Answering phones, emails, and live chat from customers.
• Professionally responding to customer inquiries.
• Identifying, escalating priority issues, and reporting to high-level management.
• Following up on complicated customer interactions where required.
• Recording details of customer interactions proficiently and accurately.
• Developing rapport with customers, with an upbeat and positive attitude.
• Offering solutions to customers without excuses.

Requirements

• 1 year of customer service-related experience (preferred).
• 1 year of call center experience (preferred).
• Basic knowledge of computers, including navigation, typing 30+ words per minute, copy/paste, and opening tabs (required).