Customer Service Representative/Administrative Assistant

$41,600 - $52,000/Yr

Song Of Songs Group - Flushing, NY

Part-time,Full-time - Entry Level

Flushing, NY

Repair and Maintenance

About the position

The Customer Service Representative/Administrative Assistant at Song of Songs Group is a vital role focused on creating a positive experience for parents and students at a music school. This position involves engaging with clients, managing administrative tasks, and promoting the school's offerings. Bilingual proficiency in Mandarin and English is essential for effective communication in this role.

Responsibilities

• Create a positive and engaging experience for parents and students.
• Address inquiries and guide clients through services offered by the school.
• Engage and register students, maintaining communication with teachers and staff.
• Maintain a consistent class schedule for teachers and students.
• Promote music school classes to potential clients and sell minimal retail products.

Requirements

• Prior experience in customer service or hospitality preferred.
• Excellent verbal and written communication skills.
• Strong organizational abilities to manage schedules and administrative tasks efficiently.
• Familiarity with office software, particularly Microsoft Excel.
• Attention to detail and ability to manage numerous details accurately.
• Ability to work collaboratively in a team environment.
• Comfortable promoting school programs and engaging in minimal retail sales.
• Bilingual in Mandarin and English.