Customer Service Representative & Administrative Assistant

Customer Service Representative & Administrative Assistant 601 West Nifong Boulevard, Columbia, MO 65203 $17.50 an hour - Part-time, Full-time Profile insights Find out how your skills align with the job description Skills Do you have experience in Word processing ? Yes No Education Do you have a High school diploma or GED ? Yes No Languages Do you know Spanish ? Yes No Job details Here's how the job details align with your . Pay $17.50 an hour Job type Full-time Part-time Shift and schedule Day shift Monday to Friday Benefits Pulled from the full job description 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Show more chevron down Full job description Visit www.moconnectionsforhealth.org/careers to view our benefits summary. This position is eligible for a pay increase of up to $0.75/hr after successful completion of the 90-day introductory period. Increase based on introductory performance review. Testing of applicants to be conducted by employer during interview phase. Summary This position is responsible as a front-line person for answering the Contact Center helplines, including the Missouri SHIP Contact Center, the Cover Missouri Call Center, and the Missouri Rural Unhoused assessment helpline. The position requires accurate information gathering and appropriate referrals. In addition, it involves other administrative tasks related to the position. Hours: 30 hours per week (October - December, up to 37 hours per week) Essential Duties and Responsibilities include the following. Other duties may be assigned. Customer Service Representative Answer the Contact Center helplines daily, gather caller information, and refer calls to appropriate community partners, counselors, and staff. Assist with the management of the MO SHIP Contact Center email inbox. Prepare mailings in response to telephone inquiries, publication requests, etc. Assist with training any new hires for customer service representative positions. Administrative Assistant Process counselor and partner organization inquiries, new counselor applications, and counselor training credits. Prepare and process new counselor welcome packets and counselor retirement packets. Communicate with Regional Liaisons regarding urgent and professional referrals. Prepare and take the lead in end-of-day processing for the Contact Center (daily call volume postings, referral reviews, etc.). Assist the Data Quality Coordinator with bi-annually preparing the Part-D Enrollment Outcome (PDEO) report. Assist the Contact Center Coordinator with keeping the Contact Center Training manual, policies, and procedures current. Other Participate in trainings and staff meetings. Complete timesheets daily and approve them promptly according to company policy. Submit appropriate expense reports and supporting documentation on time and according to policy. Other duties as assigned, including regular cross-training activities with Contact Center colleagues. Supervisory Responsibilities This job has no supervisory responsibilities. QUALIFICATIONS The requirements below represent the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities. Education and/or Experience · High school diploma or general education degree (GED). · Experience in a customer relations position, preferably telephone. · Knowledge of basic office principles and practices. Language Skills · Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Mathematical Skills · Ability to add, subtract, multiply, and divide in common units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Reasoning Ability · Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills · Intermediate level of database, spreadsheet, and word processing software. · Basic computer and Internet skills. Certificates, Licenses, Registrations · None required. Other Skills and Abilities · Excellent telephone etiquette skills. · Must be able to sit for long periods. · Must be able to keyboard/type 50 w.p.m. · Ability to speak fluent Spanish is beneficial but not required. Other Qualifications · Must be highly motivated to help people and their representatives. · Must not have worked for an insurance company within the last year. PHYSICAL DEMANDS While performing the duties of this job, the employee is: · CONTINUOUSLY required to sit, type, talk, and listen/hear. · FREQUENTLY required to use hands for typing. · OCCASIONALLY required to stand, walk, sit and stoop, kneel, crouch, crawl or lift and/or move up to 50 pounds. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Job Types: Full-time, Part-time Pay: $17.50 per hour Expected hours: 30 - 37 per week Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Vision insurance Schedule: Day shift Monday to Friday Experience: Customer Service: 1 year (Required) Ability to Relocate: Columbia, MO 65203: Relocate before starting work (Required) Work Location: In person If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. loading