About the position
The Customer Service Representative (CXR) position at the Southwest Regional Airport in Albany, GA, offers a full-time opportunity for individuals looking to provide exceptional customer service in the car rental industry. This role is pivotal in ensuring that customers have a positive experience from the moment they arrive at the rental facility. The CXR is responsible for facilitating the rental process, which includes verifying and documenting all necessary driver information to ensure an efficient and timely rental and return experience. The position pays $16.60 per hour, with additional monthly commission opportunities available, making it an attractive option for those seeking a rewarding career in customer service. In this role, the CXR will meet and greet customers in a professional and friendly manner, providing superior service by effectively communicating rental terms and conditions, vehicle features, and additional services. The representative will also assist customers with directions, maps, and local area information, ensuring that they have all the resources they need for a smooth rental experience. The CXR will handle incoming calls for reservations and general inquiries, as well as place outgoing calls for callback management and other assigned tasks. This position requires continuous learning and development, with opportunities for on-the-job training and company-sponsored classroom training. Enterprise Mobility, which operates the National, Enterprise, and Alamo car rental brands, is recognized as one of the top places to work in the industry. The company prides itself on its philosophy of prioritizing customer and employee satisfaction, believing that success will naturally follow when these values are upheld. The work schedule for this position includes evenings and weekends, with specific hours outlined for each day of the week, ensuring that the representative is available to meet customer needs during peak rental times.
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist in assessing the condition of rental vehicles upon return
- Notify management of any known customer problems
- Notify management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training
Requirements
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
- Authorized to work in the United States without requiring work authorization sponsorship
Benefits
- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
