Customer Service Representative and Sales Associate

About the position

The Customer Service Representative at Caseys Movers LLC is a vital role focused on providing exceptional service and support to clients. This position involves being the first point of contact for customers, handling inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving skills. The role also emphasizes the importance of analyzing customer needs and providing tailored solutions to enhance the client experience.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Provide accurate information regarding products and services.
• Assist customers with scheduling and contractual agreements.
• Management of calendar events.
• Respond promptly to leads.
• Perform data entry tasks to maintain accurate customer records.
• Accounts receivable.
• Analyze customer feedback to identify trends and areas for improvement.
• Conduct outbound calling to follow up on customer satisfaction or resolve outstanding issues.
• Provide exceptional customer service and follow-up to ensure customer satisfaction.
• Collaborate with team members to enhance client services and improve overall customer experience.
• Maintain a professional demeanor while handling challenging situations.
• Assistance in general to ownership in daily tasks.
• Contribute in general to growing a family business.
• Generate new business opportunities.
• Develop and maintain strong relationships with existing and prospective customers.

Requirements

• Proven experience in customer service or related field is preferred.
• Strong computer skills with proficiency in data entry and office software.
• Excellent communication skills, both verbal and written; bilingual or multilingual abilities are a plus.
• Experience in call center environments is advantageous.
• Ability to analyze information effectively and provide solutions.
• Strong organizational skills with attention to detail.
• Strong communication and negotiation skills.
• A positive attitude and a commitment to delivering outstanding client services.
• Self-starter, taking initiative to solve and anticipate problems, identify opportunities to foster improvement and contribute to team initiatives.
• Stay informed about our products, services, and company policies to provide accurate information.
• Ability to handle difficult situations with patience and professionalism.
• Ability to build rapport and establish trust with clients.
• Strong problem-solving skills.
• Critical thinker.
• Ability to work independently and as part of a team.

Nice-to-haves

• Bilingual or multilingual abilities are a plus.
• Experience in call center environments is advantageous.

Benefits

• Flexible schedule
• On-the-job training
• Paid time off