Customer Service Representative - Associate

Lawson Products - Chicago, IL

Full-time - Entry Level

Chicago, IL

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Representative position at Lawson Products involves providing essential support to the field sales team and customers in a fast-paced environment. The role focuses on enhancing customer satisfaction by addressing inquiries, resolving issues, and managing order-related activities. This position is crucial for maintaining operational efficiency and ensuring that customers have the necessary maintenance and repair parts available when needed.

Responsibilities

• Responds to inquiries via phone, email, and other internal systems.
• Resolves customer and sales representative issues.
• Conducts order entry, modification, and status activities.
• Reviews and issues product returns, credit memos, and document requests.

Requirements

• High School Diploma or GED.
• Strong analytical skills.
• Excellent written and verbal communication skills.
• 3+ years in an in-bound call center environment is preferred.
• Experience with SAP is preferred.
• Attendance and punctuality are important for performance.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance