Customer Service Representative - Associate

Lawson Products - Chicago, IL

Full-time - Entry Level

Chicago, IL

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Representative - Associate role at Lawson Products involves providing essential support to the field sales team and customers. This position requires strong interpersonal skills and the ability to thrive in a fast-paced environment, ensuring that customer inquiries are handled efficiently and effectively.

Responsibilities

• Responds to inquiries via phone, email and other internal systems.
• Resolves customer and sales rep issues.
• Conducts order entry, modification and status activities.
• Reviews and issues product returns, credit memos and document requests.

Requirements

• High School Diploma or GED.
• Strong analytical skills.
• Excellent written and verbal communication skills are a must.
• 3+ years in an in-bound call center environment is preferred.
• Experience with SAP is preferred.
• Attendance and punctuality are important for performance.

Benefits

• 401k
• Vision insurance
• Dental insurance
• Medical benefits
• Paid holidays
• PTO package