Customer Service Representative, Associate

Byram Healthcare Centers - Torrance, CA

Full-time - Entry Level

Torrance, CA

10,001+ employees

Health and Personal Care Retailers

About the position

The Customer Service Representative at Owens & Minor plays a crucial role in providing a positive customer service experience in a high-volume inbound call center. This position focuses on educating patients about products and services, addressing their concerns, and efficiently processing supply orders. The representative is expected to communicate effectively with various stakeholders and meet performance metrics to ensure customer satisfaction.

Responsibilities

• Answer high-volume inbound customer calls via an automated phone system
• Make outbound calls to patients, referrals, and sales as needed
• Utilize resources to troubleshoot and resolve patient issues
• Use full product knowledge of at least two Byram therapies to service patients
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Perform other duties as required

Requirements

• High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Call center experience preferred
• Bilingual in Spanish/English preferred
• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn Byram products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

Nice-to-haves

• Bilingual in Spanish/English preferred

Benefits

• 401(k)
• Dental insurance
• Employee stock purchase plan
• Health insurance
• Tuition reimbursement
• Vision insurance