Customer Service Representative Associate

$31,200 - $33,280/Yr

Pyramid Consulting - Wilmington, DE

Full-time - Entry Level

Wilmington, DE

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative Associate role is a contract position focused on providing exceptional service to participants of over 630 Pension Plans. The primary responsibility is to address inquiries related to 1099 tax forms, ensuring a high level of customer satisfaction through effective communication and problem-solving skills. This position requires attention to detail and the ability to manage multiple tasks efficiently.

Responsibilities

• Provide personalized and professional service to participants regarding their 1099 tax forms.
• Update addresses and send duplicate copies of 1099 tax forms via mail, email, or fax.
• Respond positively to incoming calls from participants, exceeding customer expectations.
• Assist participants in completing 1099 requests through phone and mail communications.
• Prioritize responsibilities and manage time effectively to coordinate duties.

Requirements

• Strong customer service skills with experience in phone and email support.
• Attention to detail and accuracy in handling inquiries and documentation.
• Excellent written and oral communication skills.
• Good problem-solving and analytical skills.
• Strong customer and team orientation.
• Ability to work independently with minimal supervision.
• Proficiency in MS Office applications: Word, Excel, and Outlook.

Benefits

• Health insurance (medical, dental, vision)
• 401(k) plan
• Paid sick leave