Customer Service Representative (Banking/ Finance/ Mortgage)

$37,440 - $47,840/Yr

Kaygen - Henderson, NV

Full-time - Entry Level

Remote - Henderson, NV

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About the position

The Customer Service Representative role at Kaygen involves providing exceptional service in the banking and finance sector, specifically focusing on client requests and account management. The position requires strong communication skills and the ability to multitask effectively while maintaining a high level of customer satisfaction. This role is primarily remote but requires onsite presence three days a month.

Responsibilities

• Process deposit applications and loan modifications.
• Perform data entry with accuracy.
• Send out disclosures to clients.
• Track and resolve issues and complaints.
• Provide strong customer service and communication support.

Requirements

• 2-5 years of relevant work experience in the banking/finance industry (Banking and/or mortgage lending).
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and multitask under pressure.
• Strong organizational skills and personal efficiency.
• Experience in improving and developing new processes related to daily tasks.

Nice-to-haves

• Bachelor's degree in a related field.
• Experience in account management.

Benefits

• Flexible schedule