Customer Service Representative (Bilingual Spanish/English)

$39,520 - $45,760/Yr

Anchor Health Home Care

Full-time - Entry Level

Ambulatory Health Care Services

About the position

The Customer Service Representative at Anchor Health Home Care plays a crucial role in ensuring exceptional customer satisfaction by providing support to clients in need of homecare services. This position involves answering incoming calls, addressing service-related inquiries, and maintaining accurate records of customer interactions. The representative will collaborate with team members to resolve complaints and ensure a seamless communication process among clinicians, patients, and families.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Provide accurate information about our services and address any concerns or issues raised by clients.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Follow communication procedures, guidelines, and policies to ensure customer satisfaction.
• Collaborate with team members and other departments to resolve customer complaints or escalate issues as needed.

Requirements

• 1 year of prior experience in customer service preferred
• Fluency in Spanish or Haitian Creole is required
• Excellent communication skills in English
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Proficient in using computer systems and software
• Ability to work well in a team environment

Benefits

• Health Insurance
• Dental Insurance
• Paid time off
• Professional development assistance
• Referral program