Customer Service Representative (Bilingual)

$33,280 - $41,600/Yr

Aaa Auto Glass - Tampa, FL

Full-time - Entry Level

Tampa, FL

Repair and Maintenance

About the position

The Customer Service Representative (Bilingual) at AAA Auto Glass Inc. in Tampa, FL is responsible for providing exceptional customer service, particularly to Spanish-speaking clients. This role involves managing calls from key accounts, handling general sales inquiries, and assisting with auto insurance claims. The ideal candidate will possess strong communication skills and a solid background in customer service.

Responsibilities

• Communicate with networks and insurance agencies for auto glass orders via telephone or walk-in.
• Obtain referrals and authorizations for auto glass needs.
• Schedule auto glass orders and manage the order process.
• Order, receive, and verify parts for auto glass services.
• Prepare and input documentation into the computer system daily.
• Communicate effectively with auto glass technicians.
• Answer a multi-line telephone system, take accurate messages, and direct calls professionally.
• Monitor voicemail and respond accordingly.

Requirements

• Bilingual in Spanish and English.
• Strong customer service skills.
• Excellent phone etiquette.
• Minimum of 2 years of customer service experience.

Benefits

• Paid training
• Health insurance
• Dental insurance
• Paid time off
• On-the-job training
• Vision insurance
• 401(k) matching