Customer Service Representative - BPO Client Relations

About the position

Edfinancial Services, a leading contractor for the Department of Education, is seeking dedicated Customer Service Representatives. If you excel in customer service and want to grow with a stable, expanding company, we want to hear from you! As a Customer Service Representative, you will handle customer inquiries via phone, chat, or email with professionalism and patience. Your role involves solving problems and ensuring customer satisfaction with the support of experienced agents.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Solve problems and ensure customer satisfaction.
• Work with experienced agents for support.

Requirements

• High school diploma.
• Strong computer skills.
• Excellent customer service and phone skills.
• Ability to obtain federal security clearance.

Benefits

• Base Wage: $17.75 per hour.
• Additional Benefits: $4.57 per hour for medical, dental, vision, FSA, or HSA.
• 11 paid holidays.
• Generous PTO.
• Supportive leadership.
• Positive team culture.
• Tuition reimbursement.
• Leadership programs.