Customer Service Representative/Brand Ambassador (Dallas-Fort Worth)

$50,000 - $80,000/Yr

Deliverit Pharmacy - Bedford, TX

Full-time - Entry Level

Bedford, TX

Health and Personal Care Retailers

About the position

The Senior Customer Service Representative/Brand Ambassador at DeliverIt Pharmacy plays a crucial role in networking and building relationships within the healthcare community in the Dallas-Fort Worth Metroplex. This position focuses on promoting the company's services, analyzing market data, and maintaining client relationships to enhance patient care and service delivery.

Responsibilities

• Work with the retail or infusion & specialty marketing team to promote the company's services to potential clinics and hospitals.
• Analyze data on patient needs and purchasing patterns to refine marketing strategies and identify more potential markets.
• Call doctors' clinics, case managers, and hospitals to establish connections.
• Prepare marketing plans and strategies for company meetings.
• Write reports about market conditions, trends, and potential changes in patient preferences.
• Produce and distribute brochures, flyers, pamphlets, and banners for company events and promotions.
• Communicate with existing and potential clients to maintain working relationships.
• Attend mandatory weekly team meetings.
• Analyze competitors' performance to safeguard and further promote our position in the market.
• Conduct regular self-evaluations to ensure meeting sales targets.
• Attend training workshops and congresses to remain up to date with standards and developments in the industry.

Requirements

• Exceptional customer service experience is required.
• Marketing experience preferred.
• An associate degree in marketing, with an emphasis on customer service, is preferred.
• Prior experience as a retail pharmacy or infusion & specialty sales representative or similar is preferred.
• Proven record of helping lead sales campaigns and facilitating profitability.
• Outstanding verbal and written communication skills.
• Goal-oriented, committed, and relentless approach to work.
• Interest in understanding and sharing industry innovations.
• Familiarity with the Dallas-Fort Worth Metroplex (and its healthcare community) is preferred.
• Knowledge and experience in SalesForce preferred.
• The ability to make 12 to 15 face-to-face calls per day is required.
• Professional presentation and articulation required.

Nice-to-haves

• Proficiency in Spanish or Tagalog is encouraged, but not required.

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• On-the-job training
• Vision insurance
• 401(k) matching
• $2,000 signing bonus after the first 6 months of employment
• $3,000 signing bonus after the first 12 months of employment
• $600 car allowance per month
• Expense account for incidentals covering business breakfasts & lunches
• Competitive benefits & pay
• Positive environment with a supportive team
• Opportunities to learn and grow within the Retail or Infusion & Specialty fields
• Opportunities for management and leadership in the future
• Company is willing to train and mentor candidates