Customer Service Representative/Call Center - Home Services

$37,440 - $49,920/Yr

Haley Mechanical - Dexter, MI

Full-time - Entry Level

Dexter, MI

Specialty Trade Contractors

About the position

The Customer Service Representative role at Haley Mechanical is designed for individuals who are passionate about providing exceptional customer service in the home services industry. This full-time position involves assisting Maintenance Agreement Members and potential customers, ensuring they receive the solutions and support they need. The role offers opportunities for growth and development within a dynamic and innovative company environment.

Responsibilities

• Assist customers by providing solutions to their inquiries and issues.
• Engage in active listening to confirm or clarify information.
• Manage customer interactions and provide effective solutions.
• Build lasting relationships with customers and team members.
• Utilize software applications to document and track customer interactions.

Requirements

• Must have 2+ years of customer service representative experience.
• 1+ years of call center experience is required.
• Proficiency with computers, especially MS Word, email, and CMS applications.
• Strong written and verbal communication skills.
• Exceptional interpersonal and rapport-building skills.
• Strong time management and organizational skills.

Nice-to-haves

• Experience with Service Titan or Five 9 software.
• Experience in the home services industry (HVAC, Plumbing, Electrical) is preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off (PTO)
• Disability insurance
• Vision insurance