Customer Service Representative, Call Center - Start ASAP

$22,880 - $27,040/Yr

Aucera Technology Corp. - Middleburg Heights, OH

Part-time,Full-time - Entry Level

Remote - Middleburg Heights, OH

About the position

The Customer Service Representative position at Aucera involves providing exceptional customer service in a call center environment. Representatives will answer customer inquiries, ensure a positive experience, and contribute to the overall success of the customer service program. The role offers flexible scheduling and opportunities for advancement after initial training.

Responsibilities

• Answer customer inquiries and provide information about products and services.
• Ensure a positive customer experience on every call taken within the call center.
• Participate in paid training and coaching sessions to improve skills.
• Utilize basic computer and data entry skills to manage customer information.
• Work collaboratively with team members to meet customer service goals.

Requirements

• Strong communication skills.
• Basic computer and data entry skills.
• Willingness to learn and adapt to new processes.
• Energy and enthusiasm for customer service.

Nice-to-haves

• Previous call center experience is a plus but not required.

Benefits

• Paid training
• 401(k)
• On-the-job training
• Work from home opportunities after 30 days
• Referral program