Aucera Technology Corp. - Middleburg Heights, OH

posted 5 days ago

Part-time,Full-time - Entry Level
Remote - Middleburg Heights, OH

About the position

The Customer Service Representative position at Aucera involves providing exceptional customer service in a call center environment. Representatives will answer customer inquiries, ensure a positive experience, and contribute to the overall success of the customer service program. The role offers flexible scheduling and opportunities for advancement after initial training.

Responsibilities

  • Answer customer inquiries and provide information about products and services.
  • Ensure a positive customer experience on every call taken within the call center.
  • Participate in paid training and coaching sessions to improve skills.
  • Utilize basic computer and data entry skills to manage customer information.
  • Work collaboratively with team members to meet customer service goals.

Requirements

  • Strong communication skills.
  • Basic computer and data entry skills.
  • Willingness to learn and adapt to new processes.
  • Energy and enthusiasm for customer service.

Nice-to-haves

  • Previous call center experience is a plus but not required.

Benefits

  • Paid training
  • 401(k)
  • On-the-job training
  • Work from home opportunities after 30 days
  • Referral program
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