Customer Service Representative/Call Center

$43,000 - $48,000/Yr

AssuredPartners - Cockeysville, MD

Full-time - Entry Level

Cockeysville, MD

Insurance Carriers and Related Activities

About the position

The Customer Service Representative position at AssuredPartners involves providing day-to-day customer service and enrollment support for designated client accounts. The role emphasizes effective communication, problem-solving, and teamwork to ensure client satisfaction and efficient handling of employee benefit inquiries.

Responsibilities

• Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA).
• Answer and file various email questions of participants and HR contacts through multiple email boxes.
• Key client employee enrollment data into internet-based computer system using established office procedures.
• Handle diverse customer service situations between employees, employers, and insurance carrier vendors in a professional manner.
• Process client employee changes and terminations following established office procedures.
• Track open carrier or client employee issues and report on progress toward completion.
• Assist client contacts with general insurance rules and compliance.
• Review benefit communication material for accuracy and completeness.
• Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.
• Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met.
• Maintain composure and effectiveness under pressure in a deadline-driven environment.
• Perform other duties as assigned.

Requirements

• 2-Year or 4-Year College Degree Preferred
• 2+ years of office environment working experience or combination of education and/or equivalent work experience
• Outstanding verbal communication skills and attention to detail
• Strong PC skills with the aptitude to learn new systems
• Knowledge of health, life, disability, FSA, and HRA plans preferred
• Life and Health Insurance License and/or obtain within 90 days

Nice-to-haves

• Experience in a call center environment (1 year preferred)
• Health and Life Insurance License (Preferred)

Benefits

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance