Customer Service Representative - Claims

$35,360 - $45,760/Yr

Reinsurance Associate Inc. - Fenton, MO

Full-time - Entry Level

Fenton, MO

About the position

The Customer Service Representative - Claims position at Reinsurance Associate Inc. involves managing the initial setup and ongoing processing of automotive F&I-related claims. The role is essential in ensuring that claims are processed efficiently and accurately while maintaining high standards of customer service. The position offers opportunities for advancement within a supportive and community-focused company.

Responsibilities

• Processing new claim setups within established company procedures and guidelines
• Interacting and communicating directly with claimants via phone and email
• Evaluating and settling up claim files
• Indexing and attaching inbound correspondence/documentation
• Working pro-actively and cohesively as a member of the claims team
• Attending training seminars and/or continuing education
• Maintaining high customer service requirements and productivity standards
• Working with management on specific issues as requested

Requirements

• Entry-level position
• Strong communication skills
• Ability to work in a team environment
• Attention to detail
• Customer service orientation

Nice-to-haves

• Experience in customer service or claims processing

Benefits

• Competitive Hourly Wage (40 hrs/week)
• Annual Performance Evaluation w/ Compensation Review
• Opportunity for Advancement
• Bright, Modern Workspaces
• 9 Paid Holidays (per year)
• Paid Vacation Days (after 2 months)
• 401K Retirement Plan (100% company match up to 4% of income with immediate vesting)
• Insurance - paid benefits include Health, AD&D, Life and L/T Disability
• Voluntary benefits include Dental, Vision, FSA, Short Term Disability and Supplemental Life Insurance Plans